For details on our refund deadlines and policies, please refer to the information below. Learners have the responsibility to activate the purchased courses and request for a refund (in the event of any technical issue that arises in the course) within 48 hours from the date and time of purchase. However, the course becomes non-refundable if the refund requests are raised after 48 hours of the course activation.

Please also note that we treat violations of our Terms of Use very seriously, and we have no obligation to offer refunds to learners who violate these or other policies, even if their requests are made within the designated refund period.

You may request a refund where:

Course technical issues cannot be fixed by the content provider or vendor. We may require further information from you; hence, the 7 working days period will start from the day we sends you an acknowledgment email that your investigation has started. Content providers or vendors are responsible for ensuring that any technical issue that arises in the course is fixed within 7 working days from the acknowledgment date of the learner's complaint.

Your refund request may be denied where:

Multiple refunds (more than 1 time) were requested by a learner for the same course.

Excessive refunds (more than 5 times) were requested by a learner for the different course.

Learner who requests for their account deleted/deactivated or have their account banned or course access disabled due to a violation of our Terms and Condition.

We have no obligation to offer refunds to users who do not pass the assessment in the courses, or who are otherwise unsatisfied with their final assessment marks.

The course was not activated within 48 hours from the date of purchase.

Please note that to avoid any confusion, any refund request is within the sole discretion of Minetize and may be declined if the above conditions are not met.

For further information, kindly email minetizesdnbhd@gmail.com